FAQ

How do I order a cake?

The easiest way to place an order is by phone or email (no orders on social media):
(914)273-4777
info@sugar-hi.com
or by stopping into the shop Monday-Sunday. Our staff is happy to discuss cake, cupcakes, or other dessert options. Please be aware that our bakers leave by 4:00 p.m., so best to inquire when they can help you!

Do you deliver your cakes?

Delivery is on a case by case basis. Sugar Hi can deliver larger cakes locally in Westchester, with a delivery fee, and up to our discretion. Any cakes outside of Westchester will have a minimum and increased delivery fee.

Are your cakes nut free?

Our cakes (with the exception of the peanut butter cake) are all nut free. However, our facility is not.

Why don’t your boxes close?

Our cakes have height and we love the way that looks…unfortunately they are too high for the boxes. Don’t worry! They all go out that way.

Do you make sheet cakes?

No, Sugar Hi does not offer sheet cakes.

Do I need to make a deposit for a cake?

Yes! Any custom cake, requires a 50% non-refundable deposit.

Do you offer gluten free or vegan options?

We do offer a gluten free cake that can be pre-ordered, and we have a few gluten free baked goods, along with our delicious chocolates. We do not have any vegan options.

How far in advance do I need to place my order?

Sugar Hi books occasion cakes weeks in advance, and can only take a certain amount of cakes per week, so we recommend ordering your cake as soon as you know the details! Once a weekend is fully booked we are not able to take any more cakes. Large orders should be booked at least 1-2 months in advance to avoid disappointment. Last minute orders may be available if the day has not been fully booked.

Do you offer birthday parties or Girl Scout events?

Yes!!! Please go to our Birthday party page…they are so much fun!